Frequently Asked Questions

What is a Virtual Assistant (VA)?

A virtual assistant is a self-employed, skilled professional providing online services to another business remotely. The VA is not employed by your business but is an independent contractor to it, providing their own equipment and invoicing you for their time. The Australian Taxation Office gives a handy rundown of the difference between employees and contractors.

How will I work with you?

Communication

Great communication with my clients is a top priority and we will use video, voice and written communication tools as required such as Skype, Google Hangouts, email, text messaging and, of course, the telephone. We can ‘meet’ as often as required and will discuss your preference when we begin work together.

Sharing Documents

Documents will be shared via cloud based storage systems such as Dropbox and Google Drive.

Password Security

I keep all passwords securely using LastPass.

What if I am in a different time zone to you?

That’s no problem at all. No matter where you are, we can find a mutually convenient time to talk. And being in a different time zone can have advantages too such as the ability for me to complete work while you sleep!

What about confidentiality?

Keeping your information confidential is essential for us to build trust and an excellent working relationship. Be assured that keeping your sensitive information and that of your business confidential is of utmost importance.

I will not at any time disclose to any third party any information that is identified as confidential by you. I will protect such information and treat it as strictly confidential and shall continue to do so after the termination of our contract.

If for any reason I need to disclose information to others, for example a subcontractor, I will always speak to you first.

Do you subcontract your work?

Yes, on occasions I will subcontract aspects of my work. I do this when delivering an excellent, timely service requires it or on the occasions when it is necessary to augment my skill set with the expertise of others.

How do you keep track of hours worked?

I track my time using an app so that I can log my work for you down to the minute. I will only charge you for the minutes I work on your projects – not for quarter or half hour blocks. I want you to get the most value you can for your investment in virtual services.

I will provide you with a regular report of time worked.

What are your sustainability practices?

I’m so glad you asked! Sustainability is a topic close to my heart. In general terms, working with a virtual service provider has sustainability advantages. For example my commute to work is very short – it is literally the walk from my kitchen to my home office!

To further minimise the footprint of my work, my office is powered by ‘green power’. I am very judicious about what I choose to print. I use recycled materials as often as possible and sustainability principles are of primary concern when making new purchases for my business.

How is your pricing structured?

I have three pricing structures – project, hourly or retainer. Project based work is variable of course so I provide a quote for completion of the specific project. For work that is less discrete and open ended, I charge an hourly rate and invoice you just for the minutes I work. Retainers are an on-going arrangement whereby we agree that I will complete a specified number of hours work for you each month.

Can I try working with you and see how it goes?

Absolutely! Why not try a 5 hour package for starters? That way you can dip your toe in the ‘virtual’ water and see if it is the solution for your business.

More questions?

Please contact me using the form below. I’m more than happy to answer them.